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Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains what information Tranquil CRM ("Tranquil", "we", "us") collects, why we collect it, how we protect it and the choices you have over it. It applies to our website, our CRM software and our mobile apps.

1. Information we collect

We collect only the information needed to provide Tranquil CRM.

Account information

Details you give us when you sign up, book a demo or buy a plan, such as your name, work email, phone number, company name and billing information.

Data you add to the CRM

Leads, contacts, customers, deals, notes, tasks, messages, attendance records and other data your team enters. This is your business data. We process it only to provide the service to you.

Usage and device data

Basic technical information such as log-ins, device and browser type, IP address and how features are used, so we can keep the service secure and working well.

2. How we use your information

• To provide the service: run your CRM, sync your team and deliver the features you use.
• To support you: answer questions, fix problems and help onboard your team.
• To keep it secure: detect misuse, protect accounts and meet our legal obligations.
• To improve Tranquil: understand, in aggregate, which features are most useful.

We do not sell your data, your customers' data or your contact lists to anyone.

3. Sharing your information

We share information only with trusted service providers who help us run Tranquil, such as hosting and payment partners, under confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of our users and the public.

4. How long we keep data

We keep your information for as long as your account is active. After that, we keep it only as long as needed for legal, tax or dispute-resolution purposes, and then delete it from our active systems.

5. How we protect your data

We use measures such as encryption, access controls and regular backups to protect your information. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard practices.

6. Your rights

Subject to applicable law, you can ask us to:

• Access the personal information we hold about you.
• Correct anything that is inaccurate or incomplete.
• Delete your information when it is no longer needed.
• Export your CRM data in a portable format.
• Withdraw consent or object, including opting out of marketing emails at any time.

To make a request, contact us. We will verify your identity before responding.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our website is used. You can control or delete cookies through your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated version on this page and notify account owners.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.