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Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions ("Terms") set out the agreement between you and Tranquil CRM ("Tranquil", "we", "us") for the use of our website, CRM software and mobile apps (the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent.

1. Your account

• Accurate information: give us true, current details when you sign up, and keep them up to date.
• Keep credentials safe: you are responsible for your passwords and for all activity under your account. Tell us promptly if you suspect unauthorised access.
• Your team: the account owner controls who is invited, their roles and their access, and is responsible for users added to the workspace.

2. Plans and billing

• Plans and fees: fees are based on the plan, number of users and add-ons on your order or in-app subscription, and are billed in advance, monthly or yearly.
• Automatic renewal: subscriptions renew each billing cycle unless you cancel before the renewal date.
• Upgrades and changes: you can add users or change plans at any time. Changes are reflected on your next invoice.
• Taxes: prices exclude applicable taxes such as GST, which are added to invoices.
• Late payment: if an invoice remains unpaid after reminders, access may be paused until it is settled.

If you have a billing question, contact us before the due date and we will help sort it out.

3. Your data

You own the data you add to the Service. You give us permission to process it only to provide, maintain and support the Service. How we handle personal information is described in our Privacy Policy.

4. Acceptable use

You agree to use the Service only for lawful business purposes. You must not:

• Send spam or bulk unsolicited messages by email, SMS or WhatsApp.
• Message people who have not agreed to hear from you.
• Upload or share unlawful, harmful or infringing content.
• Attempt to hack, overload, disrupt, copy or reverse engineer the Service.
• Share your log-in details or allow unauthorised people to access your account.

5. Service availability

We work hard to keep Tranquil available and secure. However, the Service is provided "as is", and occasional maintenance, updates or interruptions may occur.

6. Cancellation and termination

• You cancel: you can cancel at any time from your settings or by contacting us. Your plan continues until the end of the paid period.
• We suspend: we may suspend or terminate accounts that seriously breach these Terms, usually after giving notice.
• Export window: after cancellation, you will have a reasonable period to export your CRM data.
• Data deletion: after that period, your data is deleted from our active systems, except where the law requires us to keep it.

7. Limitation of liability

To the extent permitted by law, Tranquil is not liable for indirect, incidental or consequential losses, and our total liability is limited to the fees you paid for the Service in the period set out in your agreement.

8. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and notify account owners of significant changes. Continuing to use the Service after changes take effect means you accept the updated Terms.

9. Governing law

These Terms are governed by the laws of India.

10. Contact us

If you have any questions about these Terms, please contact us.